How we deliver value to the Hotel industry

IT infrastructure can catalyse business growth, enable you to enhance sales operational efficiency and recognise new opportunities for Hotel businesses. Dquip combines its industry rich knowledge with robust technology to create solutions that address business needs of the most critical sections of a sales life cycle for Hotels, Leisure Centres, Luxury Hotels, Hotel franchises and other Hotel industry businesses. Our CRM solutions are spread across integral parts of the sales cycle and client acquisition functions such as management of prospective customers, follow up regulation, and real time business data for monitoring the lead conversion cycle.

Dquip is versatile and caters to the diverse needs of enterprises in B2B, B2C and B2E segments, and helps them fine tune their sales processes, deliver premium customer experiences and limit resource consumption.

Dquip helps its clients from the Hotel industry find the best possible solutions to tackle their business challenges by implementing innovative technology that helps world-class performance and improve business value. Some business segments that we cater exquisite solutions to manageme prospective customers, regulate follow ups, sales target management, and get data intelligence for understanding the prospect and business patterns better.

Hotel businesses have actively resorted to the usage of technology for reaching out and interacting with existing and prospective customers in real-time; boost workforce productivity and minimise the time and cost for client acquisition. We help Hotel businesses innovate and streamline their processes via a technological medium which can in turn optimise the effort and efficiency ratio to achieve higher sales.

We also help businesses of the Hotel and Hospitality sector reach out to consumers at different sources and digital mediums by providing lead and customer engagement solutions.

Dquip helps Hotel businesses and other participants of the Hotel & Hospitality industry execute highly efficient sales operations across different business and IT functions by utilizing technology.

Kindly reach us for any queries regarding Hotel CRM Software.

8 Key benefits of Hotel CRM

A CRM for Hotel businesses furnishes a complete console which improves the quality and efficiency of sales, organizes business data and helps business heads with strong business strategies.

The following are some benefits of using a Hotel CRM:

1. Effectively capture, prioritize and win customers
2. Maximize the lead follow up frequency & efficieny with automated reminders for the same
3. Minimize your sales resource utilization by using one software for accessing data, following up and performing critical business winning activities
4. Secure and store sales data, lead, client & rooms / package details in one central hub
5. Effectively set, assign and achieve sales targets
6. Have access to the minutest details of your sales & business in real time
7. Create accurate business contingency plans
8. Maintain confidentiality of your business data by controling module access

Steps before buying a Hotel CRM

1. Demarkate the 5 key sales problems & reasons for which you need a CRM for your Hotel
2. Create a list of the 10 sailient features you want in a CRM for your Hotel business
3. Search for options in Hotel CRM software vendors in your city / country
4. Select at least 5 CRM vendors who can cater to your Hotel & sign up with them for a free demo.
5. Ask the vendors to give you a demo of the Hotel CRM online or in person.
6. Check if the software has the prowess to solve the 5 key sales problems of your Hotel business
7. Examine if the Hotel CRM has 10 key traits that you need
8. Enquire from the vendors how their Hotel CRM could solve your business problems with the 10 key features
10. Narrow down your search to 2 CRM softwares which you think best suit your business needs, vendors who understand your business and are able to explain how their software can contribute in business growth
11. Make a checklist of the basic features and functionalities you need.

To further assist you with finalizing on the best Hotel CRM & vendor, we have created the following checklist:

1. Confirm a Hosting Option : Evaluate which hosting option is appropriate for you i.e.
- On cloud server (SAAS - software as a service)
- Installed on your online servers

2. User Interface & Training : Check if the Hotel CRM is simple to use and how would the vendor provide training.

3. Expense & Quality : Clearly understand the cost implications and the offerings that come with that expenditure. Don’t compromise on the software standards over cost as it would not be wise in the longer run.

4. Recognizing the helpful CRM vendor : See which CRM vendor assists you aptly in purchasing a Hotel CRM or advises any more features which could be beneficial.

5. Support & Maintenance : Verify details about how the vendor would provide support & maintenance if required.

6. Customer testimonials & vendor’s market reputation : Get 3 references of the CRM vendor’s customers and check how the vendor has fared in terms of the software, after sales support & maintenance.

7. Hotel CRM integrations : If you have any existing software and want the Hotel CRM software to be integrated with the same inpsect about the details, time cost & process from the vendor.
Note: Make sure you have the integration details documented before implementation.

8. Hotel CRM Customizations : In case you need the Hotel CRM to be customized check if the vendor would provide the same.
Note: If yes, get the screens & features of the customizations finalized. Be sure to get them documented & printed before beginning work. Also decide the time and cost for the same.

9. Get time frames for implementing the Hotel CRM : Obtain a time bound plan of release from the vendor about the completion of any integrations, customizations & CRM software deployment.

3 Things to do before implementing the Hotel CRM Software:

1. Test run the complete software before it goes live.

2. Make sure your team is available for the training process.

3. Make one person from your Hotel responsible to observe:
- Regular usage of the Hotel CRM software
- Manage communication between your Hotel employees & the vendor
- Gather feedback about the Hotel CRM
- Help employees solve basic queries about the Hotel CRM user experience
- Relay critical issues about the Hotel CRM to the vendor

If you need more information or assistance on selecting a Hotel CRM or have any suggestions / queries feel free to contact us.

Detailed Information on Hotel CRM

What is a Hotel CRM?

Customer Relationship Management can be a very vague term as it has specific sections in itself. A Hotel CRM is technically a console that provides tools and software features to help hoteliers manage their business and work on their sales and revenue generation productively. A Hotel CRM enhances the rate of hitting the right nerve to providing customers a personalised experiences.

Simply reinstating, a Hotel CRM (Customer Relationship Management) system helps store, manage, monitor and analyse prospects and in-house data for packages, sales, leads, etc. A Hotel CRM provides nurtured customer services and experiences. It also empowers sales teams to manage their workload and gain more visitors.

A Hotel CRM solution enables you to achieve higher sales with streamlined & aware sales activities.

A Hotel CRM can give your business a boost through it's penetrating business view and console of tools to improve sales performance.

The Indian Hotel Industry landscape:

The hotel industry being one of the leading hospitality contributors avail services to a mixed bag of tourists and travellers and serves as one of the most fertile sectors

for entrepreneurs with large appetites for investing. According to the World Travel and Tourism Councils (WTTC) prediction, India can potentially become a prima uno tourist destination considering the Indian Hotel Industries growth rate of 10.1 ppa (percent per annum).

If this was not enough, WTO (World Travel Organisation) predicted that the Indian Hotel Industry could be looking at receiving an approximate figure of 25 million by 2015. The Indian Hotel Industry being in the threshold of the hospitality sector, has a crucial role towards it is contribution towards the Indian economy. Hence, delighting customers and attracting more visitors becomes a responsible yet challenging task, considering the fact that there are over 200,000 hotel rooms of various categories and more upcoming projects are in foresight.

Considering the burgeoning Hotel Industry scenario in India, it is evident that Hoteliers aggressively compete and strive to stay ahead of their game. In this marathon to be a leading Hotel Industry business, there is a certain set of gearing up that they need to have!

They do not just need to attract more business but also effectively close leads, adapt the best demonstrative follow-up practices, have specified and precise data of all the sales activities and advances, market themselves strategically and communicate smoothly. A CRM for Hotels & chains improves the entire sales umbrella from handling leads to converting them, it gives Hoteliers with up-to-date decision making. And knowing that having a perfectly functional business body can be made feasible with a good Hotel CRM can feel like a boon! There are several Hotel CRM software companies that offer their products & services to the Indian Hotel Industry.

1) A gist of the Indian Hotel industries structure:

A Hotel industry business caters to three types of travellers: 1) Vacationists and travellers, 2) Travel agents and 3) Corporates. A Hotel business would essentially involve a board of members, stake owners, managing committees, service staffs, sales teams that fall under the hierarchy. The source of leads generated is through email marketing, website visits, social media, print and online advertising, etc. So it becomes an extensive need to have the data from all these sources clubbed into one integrated system with a goal to convert more leads and enquiries using this data.

The customer is core in the hotel industry and hospitality sector which makes it the prime focus to provide each prospect a delightful experience. This can possibly become a challenge for a hotelier business that may be large scale with a franchise or a medium sized one considering the highly demanding customer base. To balance the customer centric sales services with completion of business goals, Hotels now consider Hotel CRM (Customer relationship Management) softwares. After further observation, hotel businesses do face an initial hurdle of combing through big data to segregate, entertain and get hotel bookings done eventually.

A Hotel CRM provides an overarching solution which assists your sales cycle from the initial point to the sales cycle completion.

It proves to be an overall solution to undertake various deal winning activities.

2) How a Hotel CRM (Customer Relationship Management) Software helps:

A Hotel CRM Software solves numerous day to day sales and miscellaneous activities that fall into the threshold of the large travel business model in a highly organised manner in a centralised hub. It serves as a common station for all the lead, client, and subordinate contact and itinerary details. Gives insightful forecasts and provides intelligent performance reports branch wise, region wise, sales person wise, etc. Helps identify top performing sales persons with specific reasoning. Makes processes for sending bills, P.Os, simpler with effective management and storage. Automates communication and set reminders.

Key Reasons to have a Hotel CRM Software:

You need to resort to a Hotel CRM if you wish to have...
1. A Centralised comprehensive view of all the sales and leads life-cycle. Giving you the mastery of performing the best wielding actions for maximum outcomes.
2. Database of all sales and hotel packages. Scale through the most critical details about your sales.
3. Complete knowledge of all your packages and plans sold and available.
4. Increase the probability of re-visitors to your hotels or hotel chains.
5. A robust storage and accessible clients, packages, sales and business data.
6. Monitor sales performance of each hotel branch and all the sales persons and travel agents.
7. Have all your clients, leads, travel agents, sales executives and managers on calls, mails, sms through a single communication integrated platform.
8. Access data, reports and client details on the go i.e. on computers, laptops, tabs and smart phones.
9. A detailed monitoring of your sales performance using real time intelligent reports.
10. Automate payment reminders to clients. This way a crm gives you a smooth routine to stimulate punctual client payments.
11. The Hotel CRM can integrate with your current ERP, Accounting and other softwares to give you complete software functionality.

How our Hotel CRM Software can help you:

The CRM market sees a sea of opportunities in the Hotel industry. When in search for a Hotel CRM for your business, you would essentially search and evaluate the available Hotel CRM Software companies in India or outside your geography. But how do you build trust and know that the Hotel CRM solution you are looking at is palpable for you? We are not blowing our trumpets about being the best hotel crm software, these pointers just help you understand how our software features and functionalities can help you make the cut:
We provide a variety of hosting options for your large / medium / small business. You can choose a hosting on either of these highly secure amazon servers, VPS, dedicated servers, local servers, on the website ( hosted on Linux server ) or shared Linux hosting. Get in touch with us to suggest what's best for you!

1) Variants in Hosting options :
A. Web-based / SAAS based Hotel CRM Software:
A software licensing and delivery model in which a centrally hosted software is licensed on a subscription basis. Occasionally referred to as an "on-demand" crm software. Customer relationship management (CRM) continues to be a lucrative market for SaaS. We provide Hotel CRM software as SAAS (software as a service).

B. On Premise Hotel CRM Software i.e. on your online servers:
A software licensing and delivery model in which the Hotel CRM software hosted on the clients online servers is licensed on a subscription basis.
Need to know which CRM hosting is best suited for your Hotel business? Our CRM Solution Architect can help you.
2) Integration: Our Hotel CRM is compatible with most ERPs, accounting softwares and others.
3) Customisation options: Convenient customisation of our Hotel CRM as per your hotel business requirements so you can have the best CRM software experience ever.
4) Optimized for Multiple device: Enjoy the ease of using our Hotel CRM on a variety of devices i.e. Desktops, tablets, mobiles, etc. to view critical data and make informed decisions.
5) Keep track of packages and lead details: Enter details of sold and available packages and have a tab on the progress of your hotel chains and sales departments.
6) Set sales targets: Set and achieve more real estate sales targets with detailed sales and lead reports on a daily, monthly, quarterly, biyearly and yearly basis.
7) Know your leads better: Give your prospects a personalized experience with the help of meticulously stored and segregated data.
8) Get more check-ins: Follow-up responsively and convert more leads with automated follow-up processes via calls, mails, sms, etc. Suggest tempting offers with the help of client sales history.
9) Engage customers and improve novelty: Engage wit your customers and market your latest offers and new advances through emails, calls, sms, etc.
10) Know all the sales of your hotel and it's chain: Get real-time reports on a daily, weekly, monthly, biyearly, yearly basis to know the revenue generation and sales; get forecasts for the same. Have a real view into sales and know your Hotel's growth graph.
11) Categorize data and leads: Prioritise leads and effectively use strategic methods to close those deals.
12) Get quicker response time for leads: A streamlined communication integrated into our hotel crm ensures speedy response to leads.
13) Monitor your sales teams performance: Identify your top and worst sales persons, travel agents and hotel chains with detailed sales performance reports of all your hotels, sales persons, packages, etc.
14) Keep track of and schedule site visits: Have a complete record of sites visited by respective brokers and also know the plan of action with scheduled site visits.
15) Email & sms marketing: Send and schedule automated emailers and messages to your prospective clients with important updates.
16) Never miss any lead information: Keep a record of all the sales enquiries, leads generated, follow ups, vendors etc. Set reminders for calls, site visits, emails, messages, important dates, etc.
17) Dashboard and reports: An easy to view coherent dashboard gives you a 360 degree view of your Hotel Business. And helps you get real-time picture of all the business activities and communications to make right decisions.
18) Right sharing of important data: Tag clients, leads, sales people to share prime client data and stay updated about the scenario of your Hotel business.

A Hotel CRM can relieve the chaos that sales teams face in terms of follow-ups, communication, storing data & details for clients and leads. In short, a crm plays a key role as a lead management system. It improves your hotel business' lead management and nurturing process. Your follow-up and communication processes can be streamlined as they are at the heart of your business. A crm for your Hotel business can help you observe your sales staff's performance in real time. Managing and growing your hotel business becomes much simpler and sorted when using a hotel crm solution.

To know more about CRM and the 17 industries we cater to, visit www.dquip.com.

Related Content From Our Blog:

Managing contacts for Hotel Business in CRM | Maximize lead follow-up efficiency with CRM for Hotel Business | Retaining Clients in Hotel business with CRM | Manage sales teams effectively for Hotel business with CRM | Retaining Clients in Hotel business with CRM | Maximize lead follow-up efficiency with CRM for Hotel Business | Hotel CRM gives effective Sales Target Management! | Hotel businesses can convert more leads with CRM! | Hotel CRM Featurelist | Comprehensive Information on Hotel CRM - Part 2 | Comprehensive information on Hotel CRM - Part 1 | Infographic on Hotel booking crm in a business flow | 6 Ways CRM helps upscale & expand Hotel Business | CRM For Lead Management In Hotel Business | 5 Key Reports For Hotel Business | Sales Target Management for Hotel Business | Detailed Information on Hotel Booking Software | Factsheet on Hotel CRM | Hotel CRM Features and Functionalities Infographic | Hotel CRM Buyers Guide | Best Checklist for buying Hotel CRM | Top 6 Features of CRM for Hotel Industry | Basic information on CRM for Hotel Industry

We have 200+ clients spread across India, Australia, U.S.A, U.K, Africa, Hong Kong and Singapore. In India, we have clients in almost all states.

We have sales people as well as industry-wise crm pages for the following states and cities in India:
Maharashtra- Mumbai, Thane, Navi Mumbai, Pune, Nashik, Kolhapur, Nagpur | Gujarat - Ahmedabad, Surat | Punjab - Chandigarh, Amritsar, Ludhiana, Mohali, Patiala, Jalandhar & Bathinda | TamilNadu - Chennai, Coimbatore | Karnataka - Bangalore | WestBengal - Kolkata | Delhi, Delhi NCR, Gurgaon, Noida | Uttar Pradesh - Lucknow | Telangana - Hyderabad | Bihar - Patna | Rajasthan - Jaipur, Udaipur | Madhya Pradesh - Bhopal

Get in touch with our CRM solution specialist to know more on how our CRM can help your business.


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