Arihant Capital Markets Ltd buys our tools to synchronize Marketing, Sales and Customer Care Activities of their 620 offices in 110 cities in India. Cloud Computing technology would be used for hosting these Marketing, Sales and Customer Care tools.
We know the value of each customer to your business and the necessity of maintaining excellent relationship with them. Dquip's solution will help you go an extra mile to attain and maintain customer satisfaction. It will provide you with the tools and to manage a variety of customer management implementation issues in areas like customer retention, campaign management, customer service and strategies to increase revenue, productivity and customer satisfaction.
You will be able to manage your customer contacts in an efficient manner and perform conclusive analysis in the area of customer management. Customer management is built using the latest cutting-edge open source technologies and will be customized totally to the needs of your enterprise. We also have expertise in customizing and implementing customer management into your enterprise.
What we provide ?
1. Simple and automated module to manage & increase revenue from existing customers.
2. Automated SMS and email reminders, greetings, birthday wishes, festivals, meetings etc.
3. Promote all your products/ services on a regular basis to your customers.
4. Automate your work flow so you and your employees can do a lot more in less time.
5. Complete online system which can be integrated in your website.
6. Customer relationship management (CRM) is all about managing the relationships you have with your customers
7. Customer management combines business processes, people, and technology to achieve this single goal: getting and keeping satisfied customers
8. It’s very hard to run a successful business without a strong focus on customer management. After all, it’s all about the customer.
Advantages of Customer Management :
Organizations these days prefer online than offline. Each day, the number of people who uses the internet for hours increases. Applying online business marketing to your business would be a tremendous boost.
In offline marketing, you make advertisements on the radio, television, or newspaper which is very expensive. You need to make print ads and brochures which are very time consuming. With online marketing, you can use blogs, online articles, press releases and emailing where you only need to spend very little money. You just need to own your own computer and internet connection to market your business online.
In offline marketing, you use television for video marketing to attract more customers. But in online marketing, you could use YouTube to submit your videos. There are a lot more video submission sites that can give you more exposure on the web for free!
In networking events, you need to attend those chamber meetings and business groups offline. Using online marketing, it is possible for you to do networking even when you're at home. There are lots of social media that are available again for free like Facebook, Twitter and LinkedIn.
Difference between offline and online business marketing.
• Email marketing is instant, effective and low cost compared to snail mail slow and expensive.
• Offline marketing advertisements are expensive because you pay for time slots and space. In online marketing, you could keep your advertisements up for a longer time and pay much less.
• In offline marketing, selling an item has a long and complex process. Through online, buying an item is just a few clicks away!
• Your offline store will be opened and shut at certain hours but your online store stays open and can be accessed 24/7.
• In online business access to customer information is simplified and done automatically. To achieve the same in offline business, you would need time, employees, and money.
Customer Management on Cloud Computing Technology
Often lead tracking has required marketing managers, sales representatives and sales managers to keep track of customer data in spreadsheets, databases, or other filing systems. Regular phone calls to check in with customers, database updates, and other involved tasks would be required of the marketing managers and sales reps to thoroughly track leads through the sales process. When a sales representative is responsible for a large number of clients, the tracking process can be time consuming and inefficient. It is also possible for leads to slip through the cracks, meaning businesses lose potential sales along with the leads. Adopting solutions to aide the process and ensure leads are properly capitalized upon is something businesses should give consideration to.
In its simplest form, cloud computing consists of shared computing resources that are virtualized and accessed as a service,through an API. The cloud enables users in an organization to run applications by deploying them to the cloud, a virtual data center. The physical resources may reside in a number of locations inside and outside of an organization: on local hardware, in an enterprise data center, or at remote or managed service providers on a pay-to-use basis. Cloud computing resources are offered as a service on an as-needed basis, and delivered by IP-based connectivity, providing highly scalable, reliable on-demand services with agile management capabilities.