CRM Solutions

CRM solutions from Dquip helps you to ensure that your sales, marketing, and support efforts are focussed on common goal, to grow your business and reach new heights. CRM solutions helps to streamline and automate business processes to give a complete view of the customer for deeper analysis and insight into critical sales and customer metrics. It will also help every department (sales,marketing and support) focused on getting new customers and at the same time managing the ones you already have.

• CRM Solutions for Sales & Marketing:

  CRM helps you generate more leads, effectively manage and market through different channels, convert more leads into customers, optimize lead management, view complete information and activities of the customers, keep sales reps working productively, analyze your sales and marketing strategies. An effective CRM solution helps you keep sales and marketing focused on filling the sales pipeline and generating more revenue rather than manually tracking sales leads.

• CRM Solutions for Activity Management:

  All the customer activities and transactions are managed efficiently through CRM solution. It helps to capture important customer interactions to respond confidently to customer calls or immediate revert to emails and manage your tasks and follow-up activities.

• CRM Solutions for Service & Support:

  CRM helps you gather customer's support ticket requests from all departments (sales,marketing and support), find the best solutions to customer problems, escalate support cases whenever needed. All that translates to better service and happier customers.

CRM Software vs. Online CRM

Computers have changed the way organizations approach the relationships with their customers. With each new advance in technological innovation more of the company's relationships are managed through electronic means. Companies are continually seeking ways to automate and at the same time personalize communications with their customers. In recent years internet has brought revolution, the Web or Online CRM has overtaken the traditional one. Today, more companies than ever are switching to the Web because it can accessed anytime from anywhere as and when required.

Why?

In today's competitive, fast-moving markets, selling can be a real challenge. You must know everything there is to know about your sales leads, customers feedback, queries. In the commercial world the importance of retaining existing customers and expanding business is paramount. The costs associated with finding new customers mean that every existing customer could be important. The more opportunities that a customer has to conduct business with your company the better, and one way of achieving this is by opening up channels such as direct sales, online sales etc.

Advantages of Online CRM in different areas

A. Key reasons why you should consider a sales management tool are:

1. Increase productivity by automating key aspects of the sales cycle.

2. Make informed, profitable business decisions based on accurate visibility into the sales pipeline.

3. Segment your sales opportunities by account manager, region, or status.

4. Analyze and track performance of individuals and teams.

B. Key reasons why you should consider using Support CRM are:

1. Web enabled helpdesk, with ready-to-use application.

2. Single repository for customer information captured across the organization.

3. Automates customer support activities, 24X7 from registering customer complaints, tracking progress of tasks given to Customer Support Staff, Reports on issues open & closed.

4. Useful for corporate’s having multiple location Offices.

5. Automate several key workflow tasks such as request routing, acknowledging request, technician notifications etc.

6. Realize higher levels of productivity, superior service, reduce problem resolution times, share knowledge effectively, fully satisfy end-users and become more profitable.

With this popular type of CRM offered by Dquip, there’s no software or hardware to buy, install, maintain, or upgrade.

Sales & Marketing Tools

Sales and Marketing solutions from Dquip helps you to ensure that your sales, marketing, and support efforts are focused on common goal, to grow your business and reach new heights. Sales & Marketing Tools helps you integrate and automate business processes to give a complete view of the customer for deeper analysis and insight into critical sales metrics. It will also help sales,marketing and support department on getting new customers and at the same time managing the customers that you already have.

• 1) Quotations & Requirements for Sales & Marketing

  According to the requirements, user can generate quotations online and can also send to the leads. A format of quotation can be added into the system which can be edited as per the requirement.

• 2) Automated follow up for Sales & Marketing

  You can send automated & customized email, SMS and newsletters to leads. Ability to mark lead as cool / hot / super hot to prioritize leads, attach documents/ quotes/ proposals
  You can also view SMS and emails scheduled, edit delete scheduled SMS and emails, functions such as auto block for duplicate entries, comprehensive search and much more.

• 3) Report Management for Sales & Marketing

  Comprehensive reports generation for tracking sales leads quarterly, half yearly and yearly. You can also view information of leads such as the medium from where it has come. Comparison chart to compare sales leads from the early years.

Sales & Marketing Software vs. Digital Nervous System for Sales & Marketing

With each new advancement in technological innovation more of the company's relationships are managed through electronic means. More of the company's sales and marketing activities are managed through internet. Companies are continually seeking ways to automate and at the same time personalize communications with their customers. In recent years Internet has brought revolution, more companies than ever are switching to the Web because it can accessed anytime from anywhere as and when required.

Digital Nervous System handles all the departments and incorporates each and every operation of your organization. With DNS your firm would receive automatic feedback that could help both tactical and strategic decision-making to manage your customers.

Why have a Digital Nervous System for Sales & Marketing?

In today's competitive, fast-moving markets, selling can be a real challenge. You must know everything there is to know about your sales leads, customers feedback, queries. In the commercial world the importance of gaining new customers, retaining existing customers and expanding business is paramount. The costs associated with finding new customers mean that every existing customer could be important. The more opportunities that a customer has to conduct business with your company the better, and one way of achieving this is by opening up channels such as direct sales, online sales etc.

Advantages of Digital Nervous System for Sales & Marketing in different areas

1. A complete automated system to manage your Sales & marketing operations, website, leads, customers, billing and much more.

2. Digital Nervous System for Sales & marketing decreases your process costs enables you to respond faster to your leads, customers and suppliers.

3. Automated communication to leads, customers,franchises etc.

4. Comprehensive module to update packages on website.

5. Increase productivity by automating key aspects of the sales cycle.

6. Make informed, profitable business decisions based on accurate visibility into the sales pipeline.

7. Segment your sales opportunities by account manager, region, or status.

8. Analyze and track performance of individuals and teams & Report generation.

With this popular type of Sales & marketing offered by Dquip, there’s no software or hardware to buy, install, maintain, or upgrade.

Cloud Computing

Cloud computing is an Internet-based computing, whereby shared resources, software and information are provided to computers and other devices on-demand. We strongly recommend to host your site on a server having cloud hosting as it is latest buzz in internet technology and has the ability to rapidly and inexpensively re-provision technological infrastructure resources.

Most cloud computing infrastructures consist of services delivered through common centers and built on servers. Clouds often appear as single points of access for all consumers computing needs.

Integration of cloud computing helps to improves ability to rapidly and inexpensively re-provision technological infrastructure resources.